IMAGINEGOCO / POLICIES & SUPPORT
Order timing, approvals, cancellations and help when something goes wrong.
Standard orders are ready for pickup or shipment within 5–7 business days after payment and final design approval. Business days exclude weekends and holidays. Shipping time is additional. Larger or specialty orders may require more time, which will be communicated before your order is confirmed.
Orders may be canceled for a full refund before custom design work or production begins. Once work has started, cancellations and changes cannot be guaranteed. Any approved cancellation refund will exclude previously disclosed charges for work completed or custom materials purchased.
Custom and personalized items are final sale unless they arrive damaged, defective, or different from the approved order. Please review all sizes, colors, spelling, and designs before approval. Customer-approved errors and incorrect size selections do not qualify for refunds.
Please contact imaginegoco@gmail.com promptly with your order number, a description of the issue, and clear photos. If we made an error, we will arrange a correction, replacement, or appropriate refund at no additional cost.
If we cannot meet the promised shipment date, we will contact you with a revised date and the option to cancel for a full refund.
Approved refunds are returned to the original payment method. Your bank or payment provider determines when the funds become available.
This policy does not limit rights provided by applicable law.
Send a message below for product questions, order updates, returns or production issues. Include your order or request number if you have one. For order issues requiring photos, email us directly.
Design Studio submissions are requests, not paid orders. Final pricing, production details and timing are confirmed before payment. Production begins only after the quote and design details are approved and payment requirements are satisfied.
Customer information is collected only as needed to process purchases, design requests, payments, fulfillment and customer support. Payment information is handled by the connected payment provider rather than stored directly by Imagine GoCo.
By placing an order or approving a custom project, the customer confirms they have permission to use submitted artwork and accepts the approved product specifications, quantities and pricing. Imagine GoCo may decline artwork or projects that cannot legally or practically be produced.